1. Introduction
Your Satisfaction is Our Standard
Every jacket we craft and ship from Leather Jackets Pro is held to a high standard of quality — in the leather, in the stitching, and in the experience of wearing it. But we also understand that online shopping comes with its own uncertainties: Will it fit exactly right? Is the colour what I expected? That’s why we back every purchase with a clear, fair, and straightforward return policy.
This page explains exactly what to do if something isn’t right — whether that’s the wrong size, a quality concern, or simply a change of mind. We’ve kept it honest and to the point, because that’s how we’d want to be treated.
Our promise: If your item arrives damaged, defective, or not as described, we will make it right — with a replacement or a full refund. No hoops, no run-arounds.
2. Eligibility for Returns
What Qualifies for a Return
We accept returns within 30 calendar days from the date your order is delivered. To qualify for a return, the item must meet all of the following conditions:
Required
- Returned within 30 days of the confirmed delivery date.
- Unworn, unwashed, and unaltered — in the same condition as received.
- Original tags attached and all branded packaging included.
- Accompanied by your proof of purchase (order confirmation email or receipt.
Not Eligible
- Items showing signs of wear, scent of perfume, or visible use.
- Items returned after the 30-day window without prior written approval.
We inspect every returned item carefully upon arrival. Please ensure your item is packed well to avoid any transit damage that could affect its return eligibility.
3. Non Returnable Items
Items We Cannot Accept Back
Some items, by their very nature, cannot be resold once they leave our hands — and for those, we are unable to accept returns. Please review the following categories carefully before placing your order.
Custom & Personalised Orders
Jackets made to your exact specifications — custom sizing, monogramming, or bespoke design — are produced solely for you and cannot be returned or exchanged.
Worn or Altered Items
Any jacket that has been worn beyond a brief try-on, altered by a tailor, or otherwise modified will not be accepted for return.
Final Sale & Clearance Items
Items marked as “Final Sale,” “Clearance,” or “Non-Refundable” at the time of purchase are sold as-is and are not eligible for return or refund.
Gift Cards & Store Credit
Gift cards and promotional credit codes are non-refundable and cannot be exchanged for cash.
If you’re unsure whether your item qualifies for a return before initiating one, contact our support team first. We’d rather clarify upfront than have a return rejected after shipping.
4. Order Cancellation
Changing Your Mind Before It Ships
We begin processing orders quickly to ensure fast dispatch. Because of this, our cancellation window is limited, but we’ve made it as generous as operationally possible.
Within 24 Hours of Ordering
You may cancel your order for a full refund at no charge. Simply contact us immediately with your order number and we’ll take care of it.
24–48 Hours (Production Started)
If production or customisation has already begun on your order, a partial cancellation fee may apply to cover materials and labour already committed. We’ll communicate this clearly before processing.
After Dispatch
Once an order has been handed to our shipping carrier, it can no longer be cancelled. At that point, please wait for delivery and initiate a return if needed — see Section 5.
To cancel an order, email [email protected] with your order number in the subject line. Speed matters here — the sooner you reach us, the more we can do.
5. Return Process
How to Send Something Back
We’ve kept the return process as simple as possible. There’s no confusing portal to navigate — just follow these steps and our team will guide you through.
Contact Our Support Team: Email us at [email protected] within 30 days of delivery. Include your order number, the item(s) you’d like to return, and the reason for return.
Receive Your Return Authorisation: Our team will review your request and issue a Return Merchandise Authorisation (RMA) number, along with detailed return instructions, within 1–2 business days. Do not ship anything back without this authorisation — unapproved returns cannot be processed.
Pack the Item Securely: Place the item in its original packaging, or wrap it carefully to prevent damage in transit. Include a note with your name, order number, and RMA number inside the parcel.
Ship It Back: Send the parcel to the address provided in your RMA confirmation. We strongly recommend using a tracked and insured shipping service. Items lost or damaged in return transit are your responsibility until they reach us.
Confirmation & Resolution: Once we receive and inspect your return, we’ll email you to confirm whether it has been approved. If approved, your refund or exchange will be processed promptly.
6. Refund Process
How and When You’ll Be Refunded
Once your returned item arrives at our facility, here’s exactly what happens next — no ambiguity, no surprise delays.
Day 1–2: Item Inspection
Our quality team inspects the returned item against the eligibility criteria. You will receive an email notification once the inspection is complete.
Day 2–3: Refund Approved or Declined
If the item passes inspection, your refund is approved and processed immediately. If it doesn’t meet our return conditions, we’ll contact you to discuss the options.
Within 5–10: Business Days, Funds Returned
Your refund is issued to the original payment method used at checkout: credit card, debit card, PayPal, or store credit. Please allow 5–10 business days for the funds to reflect in your account, depending on your bank or payment provider.
Refunds are processed in the same currency as your original purchase. If currency conversion applies, any exchange rate difference is beyond our control.
7. Shipping Costs & Responsibility
Who Covers the Return Shipping
We believe in being upfront about shipping costs so there are no surprises when you’re arranging a return.
- Change of mind or size exchanges: Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels for discretionary returns.
- Defective, damaged, or incorrectly sent items: We will cover the cost of return shipping in full. See Section 8 for details.
- Original outbound shipping fees paid at checkout are non-refundable, unless the error is on our side.
- Duties and taxes paid upon delivery (in applicable countries) are also non-refundable.
We recommend using a trackable shipping method for returns. We cannot issue refunds for items that are lost in return transit without a tracking reference.
8. Damaged, Defective, or Wrong Items
When Something Goes Wrong on Our End
Despite our strict quality controls, rare mistakes do happen. If your jacket arrives damaged during transit, carries a manufacturing defect, or is simply the wrong item entirely, we take full responsibility and will resolve it without any cost to you.
What to Do
- Report the issue to us within 7 days of delivery — the sooner we know, the faster we can help.
- Email [email protected] with your order number and a clear description of the problem.
- Attach 2–3 photographs clearly showing the defect, damage, or incorrect item. This helps us investigate quickly and speeds up your resolution.
What We’ll Do
- We will arrange a free return label and ship a replacement at no additional charge, or issue a full refund — whichever you prefer.
- If a replacement is not available (size, colour, stock), a full refund will be issued automatically.
- There is no need to return the item in some cases, our support team will advise based on the nature of the issue.
We stand behind every jacket we sell. If the fault is ours, the resolution is entirely on us — no cost, no debate.09 — Late or Missing Refunds
Still Waiting for Your Money?
If you’ve received a refund confirmation email but the funds haven’t appeared in your account within the expected timeframe, please work through these steps before reaching out — most issues resolve themselves at one of these stages.
Check Your Bank Account Thoroughly: Refunds sometimes appear under a slightly different merchant name or in a pending state. Double-check your full transaction history, including pending items.
Contact Your Card Issuer or Payment Provider: Banks and payment providers (including PayPal) can sometimes take additional processing time on their end. Contact them directly and reference the refund date we provided.
Allow the Full Processing Window: Our stated window is 5–10 business days. If this period has fully passed and funds are still not showing, that’s when we want to hear from you.
Contact Us Directly: Reach out at [email protected] with your order number and refund confirmation. We’ll trace the transaction and resolve it promptly.
10. Exchanges
Need a Different Size or Colour?
We know that getting the perfect fit in leather can take a try or two, and we want you to end up with something you truly love. While we do offer exchanges, the most reliable and fastest way to ensure you get the right item is through the following process:
- Initiate a return for your original item by following the steps in Section 5.
- Place a new order for the size, colour, or style you’d like. This guarantees immediate availability and faster delivery.
- Your refund for the returned item will be processed within our standard timeline (5–10 business days) once we receive it.
If you’d prefer a direct exchange rather than placing a new order, contact our support team and we’ll do our best to accommodate it — particularly for size-related issues. Direct exchanges are subject to stock availability.
Not sure about your size before you order? Our detailed size guide includes measurement instructions and model reference data to help you get it right the first time.